Frequently Asked Questions
How do I set up my KushSack once it arrives?
Is Your Shipping Free?
Is Your Shipping Free?
YES! Anywhere within the lower 48 states we will ship directly to your location. Do to the size of our product we will have to add an additional charge to those in Hawaii, Alaska, Canada or another country. You just need to contact us at our e-mail address or phone and we will let you know what the added amount will be prior to shipping.
What is the KushSack guarantee?
THE BEST IN THE INDUSTRY OF FOAMBAGS!
We have a three year guarantee against any manufacturing defect. And, will most likely take care of you if something happens even after that. We just do not get returns; we are time tested and know how to make a product that will last forever.
We stand by our manufacturing, mainly because we manufacture the sacks ourselves. If there are any manufacturing defects, as in the seams or zippers, we will have you send it back to us and we will fix it for free, or give you a new one. Then return it to you at no charge for shipping. This includes both the cover and the liner.
KushSack RETURN POLICY
We are so confident in our products that we offer Money Back Guarantee if you are not satisfied with your KushSack item. As long as you contact us within 30 days from the time you received it we will give you a full refund including shipping costs to return the product. You are welcome to make a change to another color or fabric if you are not happy with what you received. You simply need to contact us via e-mail or phone so we can issue you a return sticker at our cost.
Please understand that we cannot accept returns if they have been used. (Except for repairs) Especially the foam, once you have opened it, it becomes impossible to ship it back. We will do everything we can to satisfy our customers. We are confident you will be happy with the products you receive, and that is why we stand behind everything we make.
How does shipping work?
Your KushSack will show up in two parts. Part number one will be your cover, and part number two will be your insert full of foam. Your foam bag will show up in a compressed form. When you receive the foam remove the cover and start fluffing. If you do not receive both packages on the same day, please be patient, the second package will show up within one business day. We will ship your order within 3 to 5 business day of the completion of your order. Therefore you should receive your order within 10 business days of order submission. Your package will be delivered by FedEx or UPS. If you have additional questions please email firstname.lastname@example.org